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Privacy Policy

Disclosure Regarding Collection and Use of Personal Information
Thank you for visiting RESIDENCE HALL LINENS, a website of OCM. This notice explains our online information collection and use practices and the choices you can make about the way we use and share such information. Please take the time to read and understand this policy so that you can understand how we use your personal information. OUR ONLINE INFORMATION COLLECTION AND USE PRACTICES MAY DIFFER FROM OUR PRACTICES REGARDING INFORMATION OBTAINED OFFLINE.

REMEMBER IF YOU REGISTER WITH RESIDENCE HALL LINENS, PARTICIPATE IN A SURVEY, PROVIDE PERSONAL INFORMATION, PURCHASE SOMETHING FROM US, REQUEST A CATALOG OR OTHER INFORMATION, ENTER ANY OF OUR CONTESTS, SWEEPSTAKES OR PROMOTIONS, YOU AGREE TO THESE TERMS. AS WE UPDATE AND EXPAND OUR SERVICES, THIS POLICY MIGHT CHANGE, SO CHECK IT OUT FROM TIME TO TIME.

The Information We Collect.
At RESIDENCE HALL LINENS, you may be able to request information, order products, enter contests, participate in surveys, vote in polls, subscribe to a service or participate in a chat room. The types of personally identifiable information (i.e. information that can directly identify you or indicate where you might be contacted) that may be collected at these pages could include: name, address, age, date of birth, gender, grade level, e-mail address, telephone number, fax number, credit card information, and information about your interests in and use of various products, programs and services. You can view or change your information at any time by sending an e-mail to customerservice@rhl.org.

Sometimes you may be able to submit information about other people. For example, you might submit a person's name and e-mail address to send information about our company. The types of personally identifiable information that may be collected about other people at these pages may include: recipient's name, address, age, date of birth, grade level, e-mail address, gender and telephone number.

We also may collect certain non-personally identifiable information (i.e. generic information that does not identify you personally) when you visit any of our web pages such as the type of browser you are using (e.g., Netscape, Internet Explorer), the type of operating system you are using, (e.g., Windows '98 or Mac OS) and the domain name of your Internet service provider (e.g., America Online or Earthlink).

How We Use Your Personal Information.
We will use the personal information you provide online for the purpose(s) you have submitted. Examples of us using your personal information for the purpose(s) submitted include if you request information online, we will send to such information or if you have won a contest, sending to you an email notification that you have won. In addition, we may send to you an e-mail offering products or services which we think you may be interested in or to ask you to participate in a survey. For example, we may send to you an e-mail regarding special offers and announcements about products or services offered by us. We may also contact you offline. For example, when you provide your mailing address, we may send to you in the mail special offers, promotions and announcements, which we think may be of interest to you. If you want us to stop using the personal information you provided in these ways, please contact us at customerservice@rhl.org.

How We Share Your Personal Information.
We will not share the personal information you provide except (a) if it is for the purpose(s) you provided it; (b) with your consent; (c) as may be required by law or as we think necessary to protect our company or others from injury (e.g. in response to a court order or subpoena, in response to a law enforcement agency request or when we believe that someone is causing (or about to cause) injury to or interference with the rights or property of another); (d) with other persons or companies with whom we contract to carry out internal site operations or our business activities (for example, sending out a product or a promotional item that you have requested on the site); and/or (e) notifying you when we make changes to one of our subscriber agreements or this policy.

Examples of us sharing your personal information for the purposes submitted are if you request information regarding financial aid, we may provide the information provided to a third party lender so that they can send to you directly the information you requested or if you enter a contest or sweepstakes sponsored by a third party, we may forward your information to such third party.

We will seek to obtain your consent at the place where the information is collected either by an "opt-in" or "opt-out" method, or by other means (such as sending to you an e-mail).

We do not consider any companies that are within our "family" of companies to be "third parties" for purposes of this policy. Thus, we may also share personal information provided online with companies owned directly or indirectly by OCM. Any of these companies may use and further share this information in the same ways we do. However, if we pass on personal information to a family company, we require that it protect such information in a manner that is consistent with this policy. If you want us to stop sharing your personal information among our companies, please contact us at customerservice@rhl.org.

Additionally, with your consent, we may share the personal information you provide online with companies not affiliated with us (i.e. third party companies) who want to market products or services to you or to ask you questions, both online and offline. If you want us to stop sharing your personal information with these companies, please contact us at customerservice@rhl.org. If you consent to receiving communications from non-affiliated companies, you may need to communicate with them directly if you later decide that you no longer wish to receive their communications or if you wish to change any data you provided online. In this instance, any changes or amendments to your personal information must be given directly to each company who communicates with you as these changes, amendments and/or deletions will not be exchanged between us and non-affiliated companies.

If we do share personal information to a non-affiliated company, to the extent practical, we require that they protect such information in a manner that is consistent with this policy. We cannot, however, guarantee how these non-affiliated companies will use your personal information.

Use and Disclosure of Anonymous Information.
We sometimes use the non-personally identifiable information that we collect to improve the design and content of our site and to enable us to personalize your Internet experience. We also may use this information in the aggregate to analyze how our site is used, as well as to offer you products, programs or services. Sometimes we share aggregate information with others, including affiliated companies and non-affiliated companies.

Collection of Information by Others.
Our site may contain links to other sites whose information practices may be different than ours. You should check the other sites' privacy notices since we have no control over information that is submitted to or collected by them.

We may offer e-mail services, contests, sweepstakes, or promotions that are sponsored by or co-sponsored with non-affiliated companies. Based on our agreement with them, these third parties may obtain personally identifiable information that site visitors voluntarily submit to participate in the contest, sweepstakes, or promotion. We have no control over the use of this information by these companies.

Cookies.
Cookies are bits of electronic information that a web site can transfer to your computer's hard drive to help make shopping online easier and to tailor and keep records of your visits to the site. We use cookies in order to improve your shopping experience, but we do not store personally identifiable information in your cookie. The use of cookies is standard on the Internet and many major web sites use them. When you visit Residence Hall Linens, your cookie allows us to recognize you as a repeat customer. This allows us to retrieve certain information you provided previously so that you do need to re-enter this information every time you shop with us. Cookies also enable us to store items in your shopping cart between visits and provide you with access to your account information. If you request to receive e-mail updates from us your cookie helps us deliver messages that we think might be of interest to you. Cookies cannot be used to run programs or deliver viruses to your computer.

We use cookies as a convenience feature to save you time, to understand how our site is used, and to improve the content and offerings on our site. We also may use cookies to offer you products, programs or services. You can opt to have your browser reject cookies. If you do that, you may need to re-register with us every time you visit our site in order to participate in certain promotions and other stuff. You should also know that companies that advertise on our web site (and their agents) might use their own cookies. This policy does not cover how these companies use their cookies.

Clickstream Data.
As you use the Internet, a trail of electronic information is left at each web site you visit. This information, which is sometimes referred to as "clickstream data," can be collected and stored by a web site's server. Clickstream data can tell us the type of computer and browsing software you use and the address of the web site from which you linked to RESIDENCE HALL LINENS. We may use clickstream data as a form of non-personally identifiable information to anonymously determine how much time visitors spend on each page of RESIDENCE HALL LINENS.COM, how visitors navigate throughout the site and how we may tailor our web pages to better meet the needs of visitors. This information will only be used to improve our site. Any collection or use of clickstream data will be anonymous and aggregate.

Supplementing Information.
From time to time we may supplement information you give us with information from other sources, such as information validating your address. Thus, information we obtain through RESIDENCE HALL LINENS may be intermingled with and used in conjunction with information obtained through sources other than RESIDENCE HALL LINENS, including both offline and online sources.

Our Commitment to Security.
We believe we have in place the appropriate physical, electronic, and managerial procedures to safeguard and help prevent unauthorized access, maintain data security and correctly use the information we collect online as well as offline. When your personal information is passed onto non-affiliated companies, to the extent practical, we require that they also have in place the appropriate safeguards. We cannot, however, guarantee that they do so.

International Users.
If you are visiting RESIDENCE HALL LINENS from a location outside of the United States, your connection will be through and to servers located in the United States, any orders placed through RESIDENCE HALL LINENS will be fully processed in and shipped from the United States and all information you provide will be processed and securely maintained in our web servers and internal systems located within the United States. By using RESIDENCE HALL LINENS, you authorize the export of personal information to the USA and its storage and use as specified above when you provide such information to us. This policy and our legal obligations are subject to the laws of the State of New York and the USA, regardless of the location of any user. Any claims or complaints must be filed in the USA in the State of New York.

How You Can Access or Correct Your Personal Information.
For instructions on how you can access the personally identifiable information that we have collected about you online, or how to correct any errors in such information, please send an e-mail to customerservice@rhl.org.

To protect your privacy and security, we will take reasonable steps to help verify your identity before granting access or making corrections.

Special Note for Parents.
If you have concerns about this site or its services, wish to find out if your child is a member or has registered for one our services, or wish to cancel your child's membership, please contact us at customerservice@rhl.org. Our site will not knowingly accept personal information from anyone under 13 years old in violation of applicable laws. If you believe that your child under 13 has gained access to our site without your permission, you may contact us at customerservice@rhl.org. We have taken commercially reasonable steps to restrict use of this site to those who are at least 13 years old. We do not sell products for purchase by children and all children's products we sell are for purchase by adults only, or with adult permission.

Transfer of Business Assets.
The personal information you provide is considered a company asset and may be included among transferred assets if OCM, any or all of its subsidiaries or affiliates or any of their assets is ever acquired by a third party.

Changes to this Policy.
Because our business needs may change over time, we reserve the right, at our discretion, to change, modify, add, or remove portions from this policy at any time. If at any time in the future we plan to use your personally identifiable information in a way that differs from this policy, we will post such changes here. Your continued use RESIDENCE HALL LINENS following the posting of any changes to this policy means you accept such changes.

How to Contact Us.
If you have any questions or concerns about this privacy policy you may e-mail customerservice@rhl.org or write to the following address:

OCM.
4630 Montgomery Ave Suite 600
Bethesda MD 20814

Telephone: 800-892-8731
Facsimile: 800-957-8338