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Frequently asked Questions

  • When will my order be shipped?

    All orders received prior to 12 Noon Central time (Monday - Friday) are packed and shipped the same day they are placed.  Orders received after 12 Noon are shipped the next business day.  Orders should arrive in no more than four business days and in many cases they will arrive in two to three days.  Note they are shipped from the Chicago area.

  • Can I ship my order to a campus?

    Yes you can, but check with the school to see when they accept packages.  We'll hold your order and ship so it arrives just when you need it.  And please know, that we cannot ship to a PO Box number.

  • Can I ship to a PO Box?
    Sorry, but UPS and FedEx will not allow delivery to P.O. Boxes.

  • Do I have to order on-line?

    No.  You can call our toll free number 866.628.0600 and a customer service representative will be more than happy to assist you in taking your order.

  • What is your return address and policy?

    We want you to be completely delighted with your order!

     

    Therefore, the quality and condition of your order is guaranteed.  If you are not 100% satisfied with any item, you may return it for a full refund or replacement.  Please Contact Us us for more information.

     

  • What is a twin XL Mattress?

    Most four-year American colleges and universities, as well as prep schools, have extra long beds that require specially sized sheets and bedding.  If your student’s school has mattresses that are 78" to 83" long (standard mattresses are 75" long), it can be difficult to find sheets that fit.  All our bedding is custom designed to fit residence hall mattresses and maximize your student’s comfort.

     

  • What is Down?

    Down is warm and light.  It is the soft fluffy undercoating of waterfowl that traps the body's natural warmth and protects birds from the elements.  The down grows next to the body of the goose or duck, underneath the protective layer of feathers.  Each down cluster is made up of thousands of light, fluffy filaments but without a quill shaft.  The down cluster is three dimensional and does not contain a quill shaft. Because of this structure down clusters can loft without matting together.  Lofting or filling up space is what creates trapped air and keeps us warm.  In every pound of feather there is only four or five ounces of down.  Pound for pound, down is nature’s most efficient insulator.

    Simply put:  Down is a soft and fluffy substance found beneath the breast feathers of ducks and geese.  Down is an extremely light insulator that keeps duck and geese (and humans when used in bedding products) warm in the winter and cool in the summer.

  • What are the benefits of Down?

    Down clusters allow our natural body heat to keep us warm while allowing moisture to escape, therefore providing a level of comfort that is unsurpassed.  Down retains heat better then synthetics thus keeping you much warmer.
    It is very breathable so it will lift moisture away from the body.  Down is long lasting and is light and fluffy so it will not feel heavy on your body.  This is where the term “warmth without weight” comes from.  Down is very luxurious and comfortable so it will improve your night's sleep.

  • What is a Comforter?
    A comforter is used on top of a bed and is meant to be slept under.  Depending on your preference, it is sometimes placed on top of the sheets, sometimes used without a top sheet, and can be used with or without a blanket.  Comforters should drape over the sides of a mattress a few inches.  A comforter is basically a large bed cover made with two pieces of fabric stitched along all four sides and filled with insulating material.  CampusBedding.com offers both a down comforter (filled with natural down) and a down alternative comforter (filled with a synthetic micro fiber).

  • What is Down Proof?

    Fabric with a 230 thread count or higher is considered down proof which means it has low air permeability, which prevents down and feathers from leaking out from the inside.

  • Do Down Comforters have to be covered?

    The fabric we use has a 230 thread count and it is considered down proof.  This means the down and feathers will not leak out from the inside.  At CampusBedding.com, you have a choice of Down Comforters in different color choices, which means covering them is not necessary.  Comforter covers, called duvets, can be used if you desire. (An interesting tidbit: Duvet is the French word for comforter, but in the United States, a duvet is known as a comforter cover. In other countries, a duvet is understood to be a down comforter.)

  • What is the best way to care for a Down Comforter?

    CampusBeddding.com suggests professionally dry cleaning your Down Comforter.  However, if you decide to use the local Laundromat (because lugging your comforter home for Mom to wash will take up to much room in your car) use the larger commercial machines.  Front load washers are best.  The most important thing is to make sure the down is completely dry, which is also better achieved in a large size dryer.  Try putting a tennis ball in the dryer to help keep the comforter fluffed during the drying cycle.  While you are waiting for any dampness to disappear, you’ll have plenty of time to study or meet a fellow student.  Do not store in plastic.  Instead, cover loosely with fabric cover or use a breathable bag to avoid any moisture buildup.

  • Tell me more about Down Comforters.

     

    We Recommend Box Stitching for Down Comforters.  Only a stitch pattern that is closed on four sides prevents the down from shifting.  Box stitching or diamond stitching will achieve this.  Karo-step, Ring-stitch, Tac-stitch, Channel Stitching will not prevent down from shifting and lumping and creating cold spots.
    CampusBedding.com construction is a sewn through box.  This is when the fabric is stitched straight through the comforter.  This keeps the down in place.

    Down Proof:  Fabric with a 230 thread count or higher is considered down proof which means it has low air permeability, which prevents down and feathers from leaking out from the inside.

    Down Cluster:  Includes down, nestling down and plumule, but does not include down fiber or other components.

    Why Does Down Insulate So Well?
    Down warms without weight.  It takes 14 wool blankets to equal the temperature control of one down comforter.  Each down cluster traps more air for its weight than any synthetic fiber.  Every ounce of down has about two million fluffy filaments that interlock and form a protective layer filled with air that keeps warmth in and cold.  Down is wonderfully resilient.  You can flatten it and with a good shake it will bounce back to its original loft while providing you with natural warmth.      All down products sold at CampusBedding.com have been over filled to generous weights, ensuring maximum warmth for our customers.

  • What should I know about Down Alternative Comforters?

    CampusBedding.com is proud to offer the perfect option to down, our hypoallergenic down alternative comforter.  It is filled with a synthetic micro fiber, machine washable polyester that looks and feels like real down.  This comforter offers a similar level of comfort and warmth as down.  It is a luxurious, exceptionally soft, all season comforter that is designed with a Plush Micro Velour Top and a Soft brushed Micro Denier Back, the box stitch design keeps the cluster fiber in place to prevent shifting.

    Cluster Fiber : Polyester fibers that are rolled into small balls or puffs and that perform very similar to down.  Cluster fibers actually get puffier through laundering and provide exceptional support and maximum comfort by conforming to the body.

    Micro Denier : A denier is a system used to measure the size of yarns and fibers.  Micro Denier produces a fiber that is finer than a human hair.  It is incredibly soft.

  • What is a Feather Bed?

    Feather Bed - A fabric shell filled with feathers and used on top of the mattress for added comfort.  This luxury was made popular in Europe and now has become a standard for American beds.  An exclusive at CampusBedding.com, we offer a Feather Bed with a machine washable pull-off top. The feather bed underneath rarely needs cleaning.  Feather Beds promote a luxurious night’s sleep with inches of loft on top of your mattress, cushioning and cradling your body.

  • What is the Ounce Weight?

    Ounces refer to the total weight of down that is included in a comforter or pillow.  Therefore, a 30 ounce down comforter is lighter than a 40 ounce one.  When maximum weight and fill power are combined, the quality of the product increases significantly.  All down products sold at CampusBedding.com have been over filled to generous weights.

  • Why is a Mattress Pad or Feather Bed essential?
     

    One third of life occurs in bed. Why not make it as comfortable and as healthy as possible?  Did you know that a "typical" used mattress may have anywhere from 100,000 to 10 million dust mites inside.  Now imagine an even older dorm room mattress.  Of course, you’ll want to cover it.  CampusBedding.com offers both a Mattress Pad and a Feather Bed that will protect your mattress and help provide a barrier between your body and a mattress than may have been used by numerous students over a period of many years.

    CampusBedding.com products feature a slip-proof fit and all-around elastic to keep them securely in place.  Either of these products fit securely over a mattress to provide additional comfort and softness.  Also, our exclusive Feather Bed design has a removable top for machine washing ease.  Mattress Pads can be machine washed as well.

  • What are feathers?

     

    Feathers are structurally different and therefore functionally different than down.  Feathers are two dimensional and have a shaft.  While the structure of down provides for greater lofting and insulating value, the structure of feathers provide for greater support.  Feathers still have a soft natural fluffy feeling while having a spring-like quality to provide resilience and support.  Feathers are ideal for cushions in Feather Beds, and for those who prefer firmer pillows.

    Simply put , feathers are light, hollow-shafted growths forming the plumage of birds.  Both springy and soft, feathers appear alongside down on ducks and geese.  Feathers are the plumage or out-growth forming the contour and external covering of fowl.

    Where Do Feathers and Down Come From?
    Feathers and down are commercially obtained from ducks and geese which are primarily raised for their meat.  Thus the feathers become a byproduct from the processing of the fowl.

  • What is Fill Power?

     

    Fill Power is a measurement of the quality of down products.  Fill power is determined by placing 1 ounce of down in a glass tube.  It is compressed, the weight is removed, and then the down is allowed to loft for 72 hours.  The space the down occupies is measured in cubic inches.  Down comforters with a higher fill power are lighter, fluffier, and warmer than down comforters with less fill power.  Once the down has been separated, cleaned and sterilized, it is sorted by fill power.  We determine fill power in a tube that gives the number of cubic inches per ounce of down.  The finest down has a fill power of at least 750 cubic inches per ounce (very rare and extremely expensive), and the lowest is around 300 per ounce.

    Simply put: Fill power is the number of cubic inches per ounce of down. CampusBedding.com fill power insures that our products are soft, light, resilient, warm and fluffy.

  • What is best for allergy sufferers?

    Most people are not allergic to down, but to the dust mites and dirt in the down.  Pillow protectors are a necessity for anyone with allergies.  It is also recommended that allergy sufferers wash their sheets, blankets and pillow protectors at least every two weeks in hot water.

  • What is Chamber and Closed Construction?

     

    Chamber:  Walls of fabric sewn together to create individual pockets of down and feather within the basic shell of pillows, comforters, and feather beds.  Chambers provide various levels of support for the consumer.

    Closed Construction:  A term used to describe comforter construction where the filling is not able to move between chambers.  For examples of closed construction, see baffle box, sewn-through box or sewn-through diamond box.

  • What is Hypoallergenic?

    Hypoallergenic is a term used to communicate that a fiber or material has undergone processing that renders it less likely to cause an allergic reaction. 

    Polyfill is a soft, hypoallergenic fiber used as fill for pillows and comforters.

  • What are dust mites?

    House dust mites are microscope bugs that primarily live on dead skin cells regularly shed from humans and their pets.  Skin cells and scales, commonly called dander, are often concentrated in lounging areas, mattresses, or frequently used furniture which may harbor large numbers of these microscopic mites.  A typical mattress can contain tens of thousands of dust mites.  A single dust mite produces about 20 waste droppings each day, each containing a protein to which many people are allergic.  Rarely do we find allergies to down.  The proteins in that combination of feces and skin sheddings are what cause allergic reactions in humans.

  • How often should a pillow be replaced?

    Even though you may love your old pillow, it might not be the healthiest choice.  Did you know that ten percent of the weight of a 2 year old pillow is made up of dust mites and their droppings?  And an old broken down pillow does not usually provide the best night’s sleep.  It can significantly downgrade your sleeping experience.  A quality, new pillow is a sound investment toward a more comfortable, better night’s sleep.  With normal use and care, a pillow will last 2-4 years.  A pillow protector will prolong the life of a pillow, by keeping impurities like dust mites, dirt, dead skin, oil and moisture out.

  • What is Satin Weave?

    Satin Weave is a basic weave, characterized by long floats of yarn on the face of the fabric.  The yarns are weaved in such a way that there is no visible interlacing pattern, which gives the fabric a smooth, shiny surface.

  • What is the best way to care for your sheets?

    Our sheets are machine washable.  Using cold water is best to maintain colors for a longer period and cold water is also better for removing stains.  For longer wear, drying on medium heat is best.  For fewer wrinkles, choose a lower heat setting and put back on bed while still warm.  It feels great, too.  Skip the fabric softener.  It coats sheets and can cause pilling.

  • What is the difference between fitted and flat sheets?

    Fitted Sheet:  Also known as the bottom sheet, fitted sheets typically feature gusset corners with elastic sewn around the bottom edge to fit around and hug the mattress.

    Flat Sheet:  Also known as the top sheet, the flat sheet is placed on top of the fitted sheet and tucked around the bottom and sides of the mattress.

  • Why does thread count matter?

    Thread Count is the number of threads per one square inch of fabric.  A higher thread cpount signifies a tighter weave for a softer feel to the fabric and is one of the indicators used in evaluating the smoothness and quality of the fabric.  For added durability and comfort, all CampusBedding.com sheets are made of high 300 thread count 100 percent cotton.  The finish and type of cotton are also important criteria in determining fabric quality.

Campus Bedding is part of Residence Hall Linens the leading supplier of College Bedding